Return & Exchange Policy
Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meet your requirement. Try on as soon as possible without removing the tags, altering, or washing the dress. If you are not completely satisfied with your purchase, please take time to read our return policy carefully. You are recommended to contact our customer service first before return an item and they will provide you with further instructions. You can send an email to [email protected]
You will be responsible for contacting us before your return. If you return it in private, we will not be able to accept your case, so you must contact us before returning the goods.
1. If you aren't completely satisfied with your purchase, you may return it within 7 days of delivered date. Items returned should be unused, undamaged, with clothes tags and without peculiar smell like perfume, and in original wrappings.
2. If your item is damaged, defective or incorrect upon arrival, please contact us to arrange for your return.
3. A return tracking number will be required for a safe delivery and standard shipping will be recommended.
4. Buyers will be responsible for the cost of returning the product to us. Please note that if returned parcel causes any import tax fee, we will be entitled to charge you for the direct cost or decline the return.
5. Once we confirm that we receive the returned package, we will arrange the refund for customer according to the process. The refund will back to the original method of payment you used in 3-5 business days after we process it.
6. Since our items are free shipping all over the world, even if you return an item without quality issue, we will charge you $5 for each item, which is the shipping fee that our company paid for customers.
7. You must put your printed order number information inside the parcel. (Simply go to My Account, click your Order History, select the right order number, and print it out
Note: Items must not be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
1. We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached.
2. Please be aware that we can only exchange the same item for a different size once.
3. Merchandise must be returned in one package-we reserve the right to refuse multiple returns from one order sent at different times.
4. Please note that customers need to pay the shipping fee for return the old item and reship the new item.
If you have any other questions, please do not hesitate to contact us at [email protected]